Shipping Policy

Thank you for shopping with TrueGround! We’re committed to getting your order to you as quickly and smoothly as possible. Please review our shipping policy below:

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You’ll receive another notification once your order has shipped.

Shipping Time

After processing, shipping typically takes 7–12 business days to arrive at your address, depending on your location and local carrier service.

Please note that while we do our best to meet these timelines, shipping delays can occasionally occur due to high demand, customs processing, or carrier issues outside our control.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive an email with a tracking number so you can follow your package every step of the way.

If you have any questions, feel free to reach out to us.